A GeoCool geothermal heat pump is an investment in your energy future. Our systems are not for the faint of heart – we’re not selling cheap and easy solutions. The core of our product is sustained energy savings over years of operation. When you install a geothermal heat pump, you want to ensure you get reliable technology and a real commitment from the manufacturer.
GeoCool warranty protection is designed to deliver just that.
GeoCool Warranty Protection Can Last a Lifetime
First, you are protected against any system failure due to a material or workmanship defect. If our system came off the factory floor with a fault, we pay to fix that. We send you a functional replacement part, you send the bad one back to us.
Second, you receive lifetime protection for the compressor. The compressor is the heart of the system. It is the one piece you cannot do without. If yours ever fails during your lifetime, we’ll repair it or replace it.
Third, we extend ten years of coverage to all other functional parts. Admittedly, ten years is not quite as good as a lifetime, but we’re still quite proud of the decade of coverage we provide each and every GeoCool geothermal heat pump.
What’s Not Covered?
GeoCool warranty protection is better than the industry average, but it, of course, does not cover everything. If you abuse the unit through improper servicing or installation, we do not cover that. If you modify the operating system, you’re not covered. You’re also not protected against damage due to interruption of electrical service.
Failure due to natural disasters like a flood, wind, house fire, or lightning strike is also not covered. We cannot, after all, account for acts of God. That’s what homeowner’s insurance is for!
However, even when something bad happens to your unit that is not covered by your warranty, you can still avail yourself of our lifetime customer technical support.